Bridge Pose

THERE ARE NO STUPID QUESTIONS...

...if it isn't answered here drop us a message.

BOOKING A CLASS


How do I book a space?

Follow the link above to the  Yoganic Booking site (via GoTeamUp) and sign up by adding your email address. Once you have signed up head over to the Class Passes Section or for Postnatal check out our Courses. For example, "Pregnancy 6 week Class Pass", "Online Class Pass", "Mum & Baby Yoga Course" etc. You will then be given instructions on how to purchase the pass/ course to be added to your Yoganic account.


If you purchase a Class Pass, please ensure you register for each session and do this as soon as possible to guarantee your space in class. If you are attending a course you will be automatically signed up for the full course.


How do I register for a session using a class pass? ​

On your account you will have a section that will show your "Class passes/ Membership". Each pass will have details on which classes it can and can't be used for. To register for a class either head to the calendar and select a class or hit the reservations button. You can register for one class at a time or multiple classes up to 5 weeks in advance.

I have credit but can't see it on my account?

If you have any credit on your account please sign in to the full desktop website to view and not  through the app/ mobile version.

SICKNESS, CANCELLATIONS AND REFUNDS

Sickness

If you or your little one are unwell and unable to attend a session, please do let us know. Please be considerate of others in class particularly in pregnancy and baby sessions where immune systems are still developing or compromised and extra care is needed to avoid illness.

Please do not attend class if: You or your child have any symptoms of Covid19/ Have had a fever within 24hrs prior to class/ Have had sickness and/or diarrhea 48hrs prior to class/ Symptoms of chicken pox or measles/ A heavy cold, flu or other respiratory illnesses.  


Unfortunately we cannot refund or credit the session. We do hope you or your little recover really soon. If it is likely to be long term sickness discretionary refunds/ credits can be discussed so please do get in touch.

Refunds

If you would like to cancel your space please note we require at least 1 WEEK NOTICE BEFORE YOUR FIRST CLASS to receive a refund, subject to a £10 admin fee - any cancellations made after this time will NOT be eligible for a refund. No refunds will be made after this period, if you cancel your space during term then no refund can be given.


You may however amend your start date or receive Yoganic Credits to your account. We are also human and know that sometimes life can through you a curve ball or two so please get in touch to discuss especially if in relation to bump or baby.

Cancellations

Yoganic reserves the right to postpone, reschedule or relocate (including to online) sessions when required, without notice. We will endeavor to give as much notice as possible by email or text message, no refunds will be issued if dates etc are not suitable but account credits will be offered. Please see above if you wish to cancel your space.

Adverse weather; in the event of adverse weather refunds will not be given unless the session is cancelled by Yoganic. Please adhere to safety notices issued in the local community regarding access.

Not going to make a session?

If you have a Class Pass (for example for Pregnancy Yoga or Yoga for You) then please cancel your space via your account no later than 48 HOURS before the start of class to receive the credit back to your account. Please note you will still need to use all of your pass credits within the specified time frame.


If you have booked on to a course we allow ONE catch up session. If you let us know in advance or with at least 48 HOURS NOTICE we will try to book you into another session or receive a credit towards future sessions but this is not guaranteed. 

PREGNANCY/ POSTNATAL YOGA CLASSES

How do the Pregnancy 6 week blocks work?
Classes are booked in 6 week rolling blocks suitable from 12 weeks all the way up to your due date (and sometimes a bit over!). Please agree at the start of your block any dates you cannot attend. If you are unfortunately ill or miss a session without notice (48hrs) this session cannot be carried over. If you have completed a block and are 34+ weeks you can continue class as PayAsYouGo, please email for access to the PAYG pass. Alternatively any unused classes would be transferred to Mum and Baby Classes including if baby decides to arrive early.


Postnatal Classes

Are booked in a 6/7 week course and will usually run during the school term. You must sign up for all sessions as no drop in spaces are currently available for this class. Please click here for more info on Postnatal classes.

ARRIVING AT CLASS


What should I wear?
Loose, comfortable clothing that is easy to move around in and not restrictive. A layer for savasana (relaxation) at the end of you don’t have blanket. There is no need to buy any special kit although generally maternity leggings are a good buy, I lived in mine!

What do I need to bring?
Water is a must as you are more prone to dehydration during pregnancy and if breastfeeding. Previously all equipment was provided but under new Covid19 guidance this is now very limited. If you have your own mat, (small) pillow and blanket please do bring this along.


For classes with babies, you are welcome to bring their favorite toy and a blanket for them to lie on.

Do you have any kit for sale/ hire?
If you do not have your own kit we can provide a rental kit as part of your membership. The cost is £10 (fully refundable at the end of your block). and includes mat, pillow and blanket. Blocks are available for additional £5. You can store this kit at the studio, or take it home, it will only be used by you.


Alternatively we can advise on kit to purchase and have access to discount from suppliers. Please let us know with as much notice so we can place orders in advance of class.

How do I get there?
Our wonderful studio, The Yoga Loft Whitley Bay, is located within easy reach of public transport within a 10min walk from West Monkseaton Metro Station. It is also right next to a large free car park opposite Outrams garage/ medical centre. The address is 5 Earsdon Road NE259SX. See our contact us page for more info.


STUDIO RULES

Whilst we want you to have the most positive and amazing experience we also want you to be safe.

NO BUGGIES PLEASE as the studio is located on the first floor we do not have storage at ground level due to fire risk. We now also due to Covid19 cannot assist you to carry and store upstairs. Please bring baby in their car seat/ sling, there is a car park less than one minute walk away and public transport within 10 mins.

Please TAKE AWAY all used nappies, wipes etc away with you, we do not have facilites to dispose of these at The Yoga Loft.


Yoganic Family

Not only do you gain mental and physical wellness from our classes you also enter our wonderful community of women. Many stay in touch beyond class and have found the groups invaluable during the recent pandemic. No pressure to join at all but if you’d like to here are the links: https://www.facebook.com/groups/YoganicBumps and WhatsApp Group: https://chat.whatsapp.com/DHSvQ16JqRtD1vsgvl3s3Z


If you have any additional questions please let us know.

Namaste  x

 

COVID 19

What happens if we enter Lockdown (again!)?
Should we enter another Lockdown or any government guidance changes requiring the studio to close, all classes will automatically move online via Zoom. You will have full access to this via your Yoganic account including recordings of the live sessions. If you do not wish to join us online don't worry as all pass expiry dates will be extended in line with the length of the restrictions.

Is the studio COVID-19 Secure?

Yes once we reopen, The Yoga Loft Studio,  is fully COVID-19 secure and will adhere to any government guidance required to ensure your safety. Please follow the below when attending  studio classes:
- Please ensure you are well before attending class
- Only bring essential items to the studio and store them in the designated areas.
- Wash your hands as soon as possible before and after class
- One in one out for the toilets
- One way system in place on the stairs
- Keep 2m distance from the person next to you on the designated spots
- Kit: Please ensure your kit is cleaned before and after each class.
- Please use the hand gel/ mat cleaner provided

- Use the QR code to check in on your NHS Track and Trace App